Privacy Policy

Our Commitment to Your Privacy

At PTF Pittsfield Concrete, we take your privacy seriously. This policy explains what information we collect, how we use it, and your rights regarding your personal data.

We only collect information necessary to provide you with quality service and improve your experience. We never sell your personal information to third parties.

Information We Collect

When you contact us for a quote or service, we collect basic information to help us serve you better. This typically includes:

• Your name and contact information (phone number, email address, physical address)
• Property details related to your project
• Project requirements and preferences
• Communication history with our team

When you visit our website, we may automatically collect technical information like your IP address, browser type, and pages visited. This helps us improve our website and understand how visitors use it.

How We Use Your Information

We use your information to provide the services you request and communicate with you effectively. Specific uses include:

• Responding to your inquiries and providing quotes
• Scheduling and completing your concrete projects
• Sending appointment reminders and project updates
• Processing payments and maintaining records
• Following up on completed work and gathering feedback
• Sending occasional updates about our services (you can opt out anytime)

We don't use your information for any purpose you haven't agreed to. We'll always ask your permission before using your data in new ways.

Information Sharing and Disclosure

We keep your information confidential and don't sell or rent it to anyone. We may share your information only in these limited circumstances:

• With service providers who help us operate our business (like payment processors), under strict confidentiality agreements
• When required by law or to respond to legal processes
• To protect our rights, property, or safety, or that of our customers or others
• With your explicit consent for specific purposes

Any third parties we work with are required to protect your information and use it only for the specific purpose we've authorized.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, misuse, or alteration. This includes physical, electronic, and procedural safeguards.

While we work hard to protect your information, no security system is perfect. We can't guarantee absolute security, but we continually update our practices to maintain strong protection.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. Disabling cookies may affect some website features, but you can still contact us and use our services.

Third-Party Links

Our website may contain links to other sites we don't control. This privacy policy only applies to our website. We're not responsible for the privacy practices of other websites.

We encourage you to read the privacy policies of any third-party sites you visit. They may have different policies and practices than ours.

Your Privacy Rights

You have rights regarding your personal information. You can:

• Request access to the information we have about you
• Ask us to correct inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Object to certain uses of your information

To exercise these rights, contact us using the information below. We'll respond to your request within a reasonable timeframe as required by law.

Children's Privacy

Our services are not directed at children under 18. We don't knowingly collect information from children. If you believe we've inadvertently collected information from a child, please contact us immediately.

Parents or guardians who discover their child has provided us with information can request that we delete it by contacting us.

Data Retention

We keep your information only as long as necessary to provide services and comply with legal obligations. Project records are typically retained for several years for warranty and legal purposes.

When we no longer need your information, we'll securely delete or anonymize it. Some information may be retained in backup systems for a limited time.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We'll post the updated policy on this page with a new "Last Updated" date.

For significant changes, we may notify you by email or through a notice on our website. Your continued use of our services after changes means you accept the updated policy.

Contact Us About Privacy

If you have questions or concerns about this privacy policy or how we handle your information, please reach out to us:

We're here to answer your questions and address your concerns. We'll respond to privacy inquiries as quickly as possible.